When you book your vacation with ‘Us’ you will be entering a legally binding short term rental contract with us and you must abide by its conditions. If you book your vacation with us through any another site/agency our contract will supercede theirs. You must be 30 and over to book our villa & Pods.

(Please read our full T&C before booking)

1. When you make a DIRECT reservation request or book our property under a short term licence agreement, you are required to make payment of the Initial Deposit within 2 days.
2. We accept all major payment methods (Credit Cards, Debit Cards and Bank Transfers)
3. To make a reservation you must be of a minimum age of 30 years, hold a credit or debit card in your name, make payment on a credit or debit card in your name and be able to provide details of your identity in the form of a passport and utility bill when requested. We reserve our legal right to cancel, refuse or revise any reservation for failure to comply with our terms.
4. After making payment of your deposit, we will send you an email confirming receipt of your initial payment.  We will also send you a booking form with a schedule of all payments, due dates, and a web link to our T&C’s.
5. You must send us the completed booking form together with a copy of your passport or alternative photo ID, a copy of a current utility bills (within the last 3 months), and any other information requested by us, no later than 5 working days after we send you our email.
6. If you use one or more payment cards for your reservation your details will be stored securely by our payment service providers “Stripe”.
7. If you use a payment card from someone not on the guests list you must provide a copy of their passport or alternative photo ID, a copy of a current utility bills (within the last 3 months) they must also provide written consent .
8. Your booking is made as a short-term licensee for the purpose of a vacation rental holiday and you acknowledge and accept that no liability can be accepted by us for any losses howsoever suffered or incurred by you.
9. You are required to carefully check the details of our booking confirmation and details contained in your booking form, and you must notify us within 2 days of any errors, corrections or omissions.

1. When you make a reservation through an agent or third-party booking platform, you are making your reservation for the rental of our property and you are governed by the booking T&C’s of the third party booking site.
2. However our T&C will apply when making payments to us for the rental of the Villa and its services and products.
3. To make a reservation you must be of a minimum age of 30 years, hold a credit or debit card in your name, make payment on a credit or debit card in your name and be able to provide details of your identity in the form of a passport and utility bill. We reserve our legal right to cancel, refuse or revise any reservation for failure to comply with our terms.
4. When making your reservation indirectly to a third party, you are making payment for your reservation to an agent and or third-party service provider and you agree to lease our property under a short-term licence agreement.
5. You are required to complete and return to us, the completed booking form together with a copy of your passport or alternative photo ID, a copy of a current utility bills (within the last 3 months), and any other information requested by us, no later than 5 working days after we send you our email.  We reserve our legal right to reject, review or revise your reservation for breach of our conditions.
6. Once your completed booking form has been received and acknowledged by us, we may request from you further details, further particulars or additional information.  You must respond to us with full details of all information requested no later than 5 days after any additional information has been requested from you.
7. All personal information obtained from you will be treated in strict confidence, and in accordance / compliance with the General Data Protection Regulation (GDPR) & Data Protection Act 2018.
8. Your booking is made as a short-term licensee for the purpose of a vacation rental holiday and you acknowledge and accept that no liability can be accepted by us for any losses howsoever suffered or incurred by you.
9. You are required to carefully check the details of our booking confirmation and details contained on your booking form, and you must notify us within 2 days of any errors, corrections or omissions.  We reserve our right to terminate, repudiate or cancel your booking for your failure to comply with our requirements.
10. Your Initial Deposit, or if you have made full payment is only refundable if you cancel your booking within the statutory 7 days cooling off period.  After the initial 7 days cooling off period, your booking is strictly non-refundable and non-transferable, nor can you change your dates without our consent and payment of an additional  supplementary fee, if the alternative dates are available and agreed by us.
11. You are required to carefully check the details of our booking confirmation and details contained on your booking form, and you must notify us within 2 days of any errors, corrections or omissions.  We reserve our right to terminate, repudiate or cancel your booking for your failure to comply with our requirements.  

(a)  Strictly no pets are allowed

​(b)  Strictly no smoking policy – indoors & inside our glamping pods

​Due to health, safety, and the wellbeing of all of our guests, smoking is strictly prohibited indoors including our 2 luxury Glamping Pods. Any breach of our policy or evidence of smoking and/or cigarette burns in these indoor areas will result in the total forfeiture of your security deposit.  Smoking is only permitted outdoors in designated smoking areas.  You are also required to ensure that cigarette stubs are only disposed of in the ashtrays provided.

​(c)  Strictly no motor homes, R.V’s, caravans, camper vans or coaches allowed to be parked on our private property.

​(d)  All non car rental and foreign plated motor vehicles must be notified to us ASAP and must be pre-approved and pre-registered with us at least 1 week prior to your arrival.

In accordance with Spanish Laws & Regulations, we are required to obtain copies of passports for all guests over the age of 16 years staying at our property.

Copies of all guests’ passports must be submitted to us with your final payment and not less than 2 weeks before arrival whichever is later.  You must ensure that a clear high-resolution copy at no less than 1200 x 900 dpi resolution, without flash lighting, of all 4 corners of passports are sent to us on time and as requested.  We reserve our right to refuse entry to any guests for non-compliance.

All personal information obtained from you will be treated in strict confidence, and in accordance / compliance with the General Data Protection Regulation (GDPR) & Data Protection Act 2018.

Our rental rates are reliant on your occupancy & group size.  The same rates are applicable for adults, children and infants with all children and infants being counted towards your group occupancy size regardless of age.  All guests should therefore be included in the total number of guests at the time of making your reservation.

​One infant under the age of 24 months on the date of your arrival is allowed free of charge and a passport copy is required for verification.

​Our rental rates and payment requests are quoted in GBP pound sterling.  We can also accept payment in Euros at the current prevailing exchange rate set by google GBP EUR currency rates.

​You can pre-book additional named guests at a discounted rate of only £29 per person per night/day for the full duration of your rental (between September – June) and £39 per person per night/day for the full duration of your rental (between July – August) only if these additional guests are included and or notified to us no later than 14 days after receiving your initial deposit.

Any guests not pre-booked within the 14 days will be charged at £39 per night/Day (between September – June) and £49 per night/Day (between July – August) for the full duration of your rental

We reserve our right to refuse admission, retain your full security deposit and/or charge an additional £49 per person per night/day, for the full duration of your rental, during our off-peak season (between September – June) and £59 per person per night/day, for the full duration of your rental, during our peak season (between July – August) for any additional guests staying at our Property or not included on the booking form.

You are required to make payment of the deposit and all balances subject to our rental licence contract.

Payment of the deposit and / or making further payments for your reservation constitutes the unequivocal acceptance of our Rental Licence Terms & Conditions  Agreement by you.

If you fail to make any further payments due to us in full and/or on time your holiday will be cancelled within 7 days after the payments become payable and any payments made thus far will not be refunded. 

Should any payment be declined, we may treat your booking as cancelled by you and we will hold you liable for the full rental costs, unless at our sole discretion we are able to secure a replacement for your Booking.

We require a nominal damage security deposit of £500 to be partially applied against the reasonable cleaning, damage, and/or replacement of our property, furnishings, fixtures and fittings during your stay.  Please note that your legal responsibility and accountability for damages sustained to our property will not be limited to payment of your security deposit.

If you are leasing our property with large groups, a number of different families, or with a large number of children and / or infants, you are required to take out Property Damage Protection Insurance to cover any unforeseen or unreasonable damage that may arise to our Property.

​In the alternative after assessing any potentially increased risks, we reserve our right to request up to an additional £2,000 upon check-in, or request a guarantor agreement to be signed at our sole discretion.

We will return your damage security deposit less any deductions in accordance with the conditions contained in our contract, approximately 14 working days after your check-out.  This is conditional upon checking out before 10am, returning all keys and all remote controls for our electronic gates to us, and upon our Property including fixtures and fittings being returned to us in a clean and undamaged condition.

We allow a 7-day cooling off period to cancel any reservation at our Property.

If you cancel your reservation within 7 days of receiving our written confirmation, we will refund the full balance of any money you have paid us, less any credit or debit card processing fees or bank fees we may have incurred and a £50 administration fee.

​After the initial 7 days cooling off period, all reservations at our property are strictly non-refundable and non-transferable. Nor can your booking be cancelled after this date. If it is indispensable for you to cancel or amend your reservation, you must contact us in writing immediately by email to reservations@fincapalmerasaltas.com.  A cancellation will not take effect until we receive written confirmation from you, and we have acknowledged receipt of your cancellation request.

​If you cancel your reservation after our initial 7 days cooling off period and have made part payment for your reservation, we reserve the right to retain the amount of your payment, and to request full payment unless and until such time and at our sole discretion, we are able to secure an alternative booking, for your reservation dates.

​If you cancel your reservation after our initial 7 days cooling off period and have made full payment for your reservation, we reserve the right to retain the full rental amount paid, unless at our sole discretion, we are able to secure an alternative booking, for your reservation dates.

If you wish to amend your reservation (at least 90 days before your arrival), for an alternative date, you will be charged an additional fee of 30 – 80 %, depending on the likelihood of us being able to secure an alternative reservation for your original dates.  Our decision to amend your dates on a without prejudice basis and the additional fees imposed are dependent on the notice period given to secure an alternative reservation and factors giving rise to your cancellation notice.

If your vacation is cut short, or if for any reason you terminate your stay before your departure date, you will not be entitled to any refund and will still be liable for the full rental price under the terms of this licence.

We would not expect to make any changes to your booking, but sometimes we may have to make alterations, or occasionally cancel bookings. We may also have to cancel / amend your reservation for reasons including but not limited to the following: an error in your reservation, error in the rate or occupancy, late payments, suspected dishonesty in your reservation, decision to sell the business or property, double bookings, an act of government, act of authority, emergency maintenance, damage by a previous guest, current guest failing to depart or vacate our property, death, illness, accidents and emergencies.

​We will not offer any refund nor accept any accountability, liability or responsibility where the performance of our responsibilities is curtailed or prevented directly or indirectly as a result of government proscription which prohibits us from lawfully rendering or performing our service without limitation to protests, riots, violent protests, government restrictions, lockdowns, civil unrest, strikes, and closures.  In these circumstances our services will not be rendered and you will not be entitled to any refund.

​We may also treat your reservation as cancelled by you, if you fail to comply with our booking requirements, fail to send us your completed booking form within the requested period, fail to make any payment, make a late payment, fail to send us the documents requested within the period specified, or give us any reason to believe that doubts have been cast on your reservation and reasonable integrity.

​Where we have to make an alteration or cancel your reservation, we will contact you as soon as is reasonably practical and inform you of any cancellation or change to your booking, at our sole discretion.  If it is necessary for us to cancel your booking, we will refund the full amount of any money you have paid to us, or offer you at our sole discretion and subject to your approval, an alternative holiday accommodation (subject to availability) on a similar like for like basis at no additional cost.

Termination by you after arrival

​You are required to check our Property prior to unpacking any of your belongings, within one hour of your arrival.

​You further agree to waive any complaints, including but not limited to compensation, grievance or criticism after this time and you agree to accept our property “AS IS” expressly waiving any subsequent complaints including but not limited to any claim for loss, damages and compensation for any direct, indirect or consequential loss.

​If for any reason you are not entirely satisfied with our Property within one hour of your check-in, we will be happy to offer you on a strictly “Without Prejudice” basis a full refund less a 1-night late cancellation fee which is conditional upon you leaving our property within 2 hours of your arrival.

​​All refunds will be credited to the payment card used to make your reservation, immediately after you and all guests have departed from the Property.

Termination by us after arrival

​Your licence agreement will be terminated by us with immediate effect if we, our staff, personnel, employees, workmen, feel threatened by you or your guests’ actions during any part of your rental licence agreement, including but not limited to drunk and disorderly conduct, verbal abuse, assault, attack, physical contact, violence, threats, use of inappropriate, vulgar language, swearing, intimidation, bullying, extortion and abuse of our house rules and property policies.

We reserve our legal right and you hereby permit or authorise us to unequivocally debit all payments in respect of additional guests and costs for all loss and damages sustained to our property during your stay; from any payment card provided as security for your stay.

​All damages which exceed the nominal £500 security deposit will become automatically deductible with your unequivocal authority from the payment details used, authorised and being held as security for your reservation.  Any payment deduction may include, and is not limited to the following, additional damages, additional cleaning, additional rental by failing to check out before 10am, failing to leave or vacate our property on your departure date, our costs together with legal, professional and all other ancillary costs and charges to cover your eviction and removal from our property.